Post by Owen on Sept 25, 2020 20:10:31 GMT
1 ~~~ How Luxury Hotels Are Staying Clean, According to a Housekeeping Director ~ Conde Nast ~~~
www.cntraveler.com/story/how-luxury-hotels-are-staying-clean-according-to-a-housekeeping-director ~ 16 September 2020 ~
“We say we have three levels of guests: COVID-sensitive, COVID-cautious, and COVID-fatigued. But we’re cleaning as if every guest is COVID-sensitive.”
Carmen Hughes is the director of housekeeping at the five-star Mandarin Oriental Washington, D.C. She has worked with the luxury hotel chain in various capacities, including guest relations manager, and receptionist, for nearly a decade. Hughes was furloughed after the 373-room hotel closed its doors in March but was recalled in August to prepare the property for reopening. Chief among her responsibilities is implementing WeCare, Mandarin’s new health and safety program. We spoke with Hughes to find out how her job has changed and what the future holds for high-end hotels.
When we found out the hotel was closing, it took us two or three days to shut everything down. We started by removing high-touch items such as decorative pillows and blankets, stationery, notepads, pens, magazines, and the in-room dining and spa menus. You don’t realize how much you don’t need those things until you take them out of the room and nobody says anything.
www.cntraveler.com/story/how-luxury-hotels-are-staying-clean-according-to-a-housekeeping-director ~ 16 September 2020 ~